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Female, 45 years, born on 15 March 1979
Aksay (Kazakhstan), willing to relocate, prepared for business trips
IT Support Engineer; IT Lead Engineer; IT Section Head; Team Leader
Specializations:
- Information security specialist
Employment: full time
Work schedule: full day
Work experience 23 years 9 months
February 2012 — currently
13 years 2 months
Karachaganak Petroleum Operating b.v.
Aksay (Kazakhstan), www.kpo.kz
Lead Software Applications Engineer
Providing guidance and leadership to team to ensure strong focus on Business;
Application section objectives achievement;
Work closely with the business to identify opportunities for more efficient processes and systems;
Co-ordinate specific tasks and projects;
Liaise with vendors to ensure that work is carried out according to timescales, budget and specifications;
Ensure adequate and up-to-date documentation is provided for
the support of products and systems;
Manage the team resource and assign the task priority. Monitor their tasks and activities plan;
Applications installation and supports on servers and clients;
SharePoint 2003-2013 Administration;
Collaboration with outsource companies on applications support;
February 2007 — January 2012
5 years
Karachaganak Petroleum Operating b.v.
Aksay (Kazakhstan), www.kpo.kz
IT Business Applications Specialist
Providing adequate support to users departments for the usage of products and systems;
Assist company users to get the required level of knowledge of software solutions;
Develop and maintain custom solutions as per business requirements;
Liaise with application software vendor daily support activities;
Maintain the product software aligned with the latest release (upgrade, fix);
Maintain up to date Technical documentation related to the systems or software products;
March 2004 — January 2007
2 years 11 months
Karachaganak Petroleum Operating b.v.
Aksay (Kazakhstan), www.kpo.kz
IT Service Desk Operator
To provide a central point of contact for IT and Telecommunication services of the organisation and approved 3rd party Contractors;
To log and track all the service requests and ensure they are completed in time and in accordance with the requestor’s requirements;
To provide end-to-end Incident Management and monitor call queue
To determine source of computer problems (hardware, software, user access, etc.) To solve basic problems remotely where possible;
February 2002 — February 2004
2 years 1 month
Karachaganak Petroleum Operating b.v.
Aksay (Kazakhstan), www.kpo.kz
Project Services Assistant
To ensure all operating costs are compiled accurately & effectively and produce on this basis internal reports which provide monthly expenditures to Department Manager;
To ensure Cost Centre Accounts and Forecasts are reported accurately;
To participate in the approval process of invoices, ensuring they are checked for accuracy and coded correctly, approval signatures obtained and returned to Finance Department in a timely manner, i.e. in accordance with Contractual terms and internal timescale;
To ensure efficient system of storing signed documents (hard and electronic copies), control the safe keeping of all documents and correspondence within job responsibilities;
July 2001 — February 2002
8 months
CCC/SAIPEM
Aksay (Kazakhstan), www.ccc.gr/
Secretary
Translation/Interpretation;
To receive incoming to Manager’s review correspondence, distribute correspondence and decisions to relevant personnel for reference and action;
To prepare documents and materials required for Managers activities;
To perform work upon Manager’s instructions within the limits of the responsibility of the position;
To organize reception of visitors, assist with swift review of personnel requests, suggestions and applications;
About me
Experience as a Team Leader for projects and systems migrations, applications maintenance and support.
Ability to be clear & concise when explaining technical procedures to customers.
Excellent customer facing skills.
A positive attitude towards customer service and good communication skills.
MS Visual Studio 2003 – 2012
VB.NET
C#
Microsoft Productivity Tools:
Office Suite (97 – 2010)
Visio
Project
Database Development Tools:
SQL Management Studio
Oracle SQL Developer
Crystal Reports
Platforms:
Windows Desktop; Windows Server (2003 – 2008 R2)
Internet Information Services v 6.0 – 7.5
Server Technologies:
Microsoft Enterprise Servers
Microsoft SharePoint 2003-2010
Microsoft Project Server 2010
Microsoft FAST Search Server 2010 for SharePoint
Higher education
2011
Faculty of Second High Education, Automated Systems and Computers Programmer
2001
West Kazakhstan Institute of Languages and Management ”Eurasia”
Foreign Languages, Translator/Interpreter
Languages
Professional development, courses
2013
Programming in C# with Microsoft Visual Studio 1020
Microsoft, M10266A
2012
Strategic Planning Course
Ambition
2011
Configuring and Managing Microsoft SharePoint 2010
Microsoft, 10174
2011
Analysing Requirements and Defining Microsoft .NET Solution Architectures
Microsoft, 2710
2011
SharePoint 2010: Administration
Microsoft, Workshop PLUS
2011
IIS 7.5: Administration and Troubleshooting
Microsoft, Workshop
2010
Fundamentals of a Windows Server 2008 Network Infrastructure and Application Platform
Softline, MS-6420
2010
LIMS Administration 1 (V5) training course
LabWare
2010
Cross - Cultural Communication
Ambition
2010
MAXIMO 4.0
Telecommunication Academy Kazinformtelekom, LLP
2009
Fundamentals of Windows Server 2008 Network and Applications Infrastructure
Microsoft, 6420
2009
Programming with the Microsoft .NET Framework (Microsoft Visual C# .NET)
Microsoft, 2349
2009
Introduction to C# Programming for the Microsoft .NET Platform
Microsoft, 2124
2009
Primavera Administration and Maintenance
Project Management University PMSOFT Group of Companies, P112
2008
Designing Microsoft SQL Server 2005 Databases
Microsoft, 2782
2007
Introduction to Visual Basic .NET Programming with Microsoft .NET
Microsoft, 2559
2006
Customer Support
Caspian Training Group
2006
Crystal Reports
INTERFACE Internet & Software Company
2005
ITIL Foundation
IT Expert
2005
Implementing and Supporting Microsoft Windows XP Professional
Microsoft, 2272
Citizenship, travel time to work
Citizenship: Kazakhstan
Permission to work: Kazakhstan
Desired travel time to work: Doesn't matter
